The Privacy Act
The Privacy Act 1988 sets standards, guidelines and policies for the handling, holding and protection of information dealing with the privacy of an individual. The requirements and guidelines of the Act are further set out in the Australian Privacy Principles guidelines (APP guidelines) issued by the Australian Information Commissioner.
The APP guidelines set out to:-
promote the protection of the privacy of individuals
recognise that the protection of the privacy of individuals is balanced with the interests of entities in carrying out their functions or activities
provide the basis for nationally consistent regulation of privacy and the handling of personal information
promote responsible and transparent handling of personal information by entities
implement Australia’s international obligation in relation to privacy.
Denbigh International recognises the importance of protecting the privacy of individuals and its obligation to observe the standards and guidelines of the Privacy Act, by seeking to:-
comply with the Australian Privacy Principles,
take all reasonable steps to keep personal information safely stored in secure environments and safeguarded from misuse, disclosure, alternation or destruction,
only collect personal information that is required for the services we have been contracted to perform.
respond promptly to questions, concerns or requests concerning personal privacy issues.
Personal Information Collected
In the carrying out and performance of its contracted services and duties, Denbigh International may collect personal and business information directly from you. This may include (but not limited to) contact telephone numbers, email addresses, contact names and addresses and other personal information. Sometimes we may use service providers or public documents to obtain information about you.
We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services you require from us. This information may be collected from documents and materials you provide to us, conversations or communications we have with you or from information already in the public domain.
We may also collect information when you access our website. The type of information that may be collected include (but not limited to) the web pages you have browsed or responses you enter. When you access our website you may receive a “cookie” which may help a website analyse how users navigate a website.
As a general rule we do not collect sensitive personal information as defined by the Australian Privacy Principle guidelines. We may however collect information that relate to the customers in the industries in which Denbigh International software products are installed, and Denbigh International undertakes to comply with all its corporate obligations associated with the industries it is involved with.
Use of Information
Denbigh International will only use the personal information it has received in seeking to provide the best possible service to its customers, following the Australian Privacy Principle guidelines. The personal information we collect will be related to the services you have asked us to provide to you or about to provide to you.
In providing goods and services to our clients, Denbigh International may use your personal information with third party vendors, contractors or service providers for the purpose of providing our services to you.
We may also use or disclose your personal information if we are required to by law.
We do not at present use or disclose personal information to a third party overseas. If however this was to occur, we will take all reasonable steps to ensure that the overseas third party vendor complies with the Australian Privacy Principles and our Privacy Policies.
Denbigh International will use its best endeavours to keep, maintain and secure the personal information it has collected. This includes a combination of electronic security measures as well as physical means to restrict and protect the data. Access will be restricted within Denbigh International to those who are authorised in the carrying out of their duties.
Denbigh International endeavours to maintain the accuracy of any personal information it has received from you. However if any information has changed or the details needs to be updated, you should inform us as soon as possible. If you require access to personal information we hold about you, this can also be done by contacting us. We will also promptly respond to any request by you not to receive direct newsletter correspondence or marketing material from us.
If you would like further information or any concerns regarding Denbigh International privacy policies, please contact our Chief Operating Officer at Denbigh International, PO Box 3166, Narellan NSW 2567.